Return & Refund Policy

At Wearwana, we want you to feel confident shopping with us. If you have an issue with your order, please review our return, exchange, refund, and cancellation policy below.

1. Return & Exchange Eligibility

Eligible non-customized items purchased from Wearwana may be returned or exchanged within 30 days of delivery, subject to the conditions below.

To qualify for a return or exchange:

Items must be unworn, unwashed, undamaged, and in their original condition, with all original tags attached.
Items should be returned in their original packaging whenever possible.
You must contact our customer service team and receive return authorization and instructions before sending any items back.
Requests submitted after the 30-day period may not be accepted, except where required by applicable law.

Customized Products: Because customized products are made according to your selected personalization, they are generally not eligible for return or exchange due to a change of mind or personal preference. However, if a customized item arrives damaged, defective, or incorrect due to our error, please contact us so we can review the issue and arrange an appropriate solution, subject to applicable law.

2. Return Shipping Costs

Returns due to personal preference: Customers are responsible for return shipping costs.
Damaged, defective, or incorrect items: If the issue is caused by our error, we will review the case and cover reasonable return shipping costs where applicable.
Original shipping fees: Original shipping fees may be non-refundable for returns due to personal preference, except where otherwise required by applicable law.

Please do not send items back without contacting us first. Unauthorized returns may not be processed.

3. Damaged, Missing, or Incorrect Items

If your order arrives damaged, contains missing items, or includes an incorrect product, please contact us as soon as possible.

To help us resolve the issue efficiently, please provide:

Your order number.
A brief description of the problem.
Clear photos of the item and any damage, if applicable.
Photos of the outer packaging and shipping label, if available.

Please keep the original packaging until the issue has been reviewed. Our customer service team will assess the information and advise you on the next steps.

4. How to Request a Return or Exchange

Step 1: Contact Us

Email service@wearwana.com with your order number, the reason for your request, and any relevant photos.

Step 2: Follow the Instructions

Our customer service team will review your request and, if eligible, provide return authorization, the return address, and instructions for sending the item back.

Please wait for our instructions before shipping anything.

Step 3: Inspection and Resolution

Once we receive and inspect the returned item, we will notify you of the outcome and arrange an eligible refund or exchange.

Exchange availability may depend on product availability. If an exchange cannot be fulfilled, our customer service team will discuss the available options with you.

5. Refund Processing Time

Approved refunds will be issued to the original payment method unless otherwise required by applicable law.

After your refund has been processed, it generally takes 5–15 business days for the funds to appear in your account, depending on your payment provider and financial institution.

If you have not received your refund within 20 business days after we confirm that it has been processed, please contact us at service@wearwana.com.

6. Order Cancellation

If you need to cancel an order, please email service@wearwana.com as soon as possible and include your order number.

Our cancellation policy is as follows:

Within 24 hours of purchase: If your order has not been shipped and production has not begun, you may qualify for a full refund.
More than 24 hours after purchase: If your order has not been shipped, a 15% cancellation fee may apply to eligible non-customized orders.
Customized orders: Once customization or production has begun, cancellation may not be available. Please contact us as soon as possible so we can check your order status.
Orders already shipped: Orders that have already been shipped cannot be canceled. Please contact us to discuss any return options available under this policy.

Cancellation requests are not guaranteed until confirmed by our customer service team. Refunds for approved cancellations are generally processed within the timeframes described above.

Nothing in this policy limits any cancellation, return, or refund rights that may apply under applicable law.